Services / Chatbots
Chatbots
Two kinds, each built around one workflow: commercial chatbots for customer-facing work, and event chatbots for participants.
For customer and commercial workflows
Customers send routine questions, requests and interactions, and a member of staff handles each one by hand.
We build a chatbot around that commercial or customer-facing workflow. It handles the routine questions and requests that would otherwise need a member of staff, and is AI-based or rule-based depending on the workflow and its requirements.
Less manual work handling customer and commercial interactions.
During consulting we count requests per day, the share that are routine, the staff hours spent handling them and response time. The same measures after launch show what changed.
A WhatsApp bot that registers every order with a timestamp and saves the conversation, and an application that tracks materials, stock and costs and prompts a reorder while the delivery window still allows one.
Result: order errors between Tayara and their clients fell to near zero, and management can see what production costs in one place.
For event participants
Participants ask the same questions before and during an event, and the event team answers each one and sends every message by hand.
We build a chatbot for the event’s participants, based on the event chatbots we have already built. Participants get answers to frequently asked questions, event information, automatic messages and event communications, and support during the event, through the communication channel that suits the project.
The event team handles less repetitive work, and participants get event information directly.
During consulting we count the participant questions the team answers by hand, the share that are repetitive, the messages sent manually and the staff hours spent. The same measures after the event show what changed.
Event chatbots built for organisations across Africa
A WhatsApp assistant loaded with the event’s programme, venue and FAQs. It answered delegates directly, sent live updates to the list, and passed anything unusual to the team with the conversation attached.
Reach and engagement. No time saving was measured for this event.
AI or rule-based
AI
Replies from material you approve, and says so when it does not know.
Rule-based
Menus and set replies, for workflows where the answers never change.
AI agents
Where the workflow needs it, an AI chatbot can also complete the step: read the request, update your system, and ask a person to approve anything that changes data or money.
How it’s priced
A fixed cost for the build, then a monthly retainer.
How long it takes
Set in the Define stage, once the workflow and channels are known.
Running costs
On WhatsApp, Meta bills message fees to your own account, and we do not mark them up. Since 1 October 2026 Meta also charges for service replies beyond a free monthly allowance. A review of your WhatsApp message costs comes with every chatbot.
Questions
No. It is delivered through the communication channel that suits the project, such as WhatsApp, your website or email.
It depends on the workflow. If the answers never change, a rule-based chatbot is simpler to run and behaves the same way every time. If the questions vary, an AI chatbot answers from material you approve.
It hands the conversation to a person, with what has been said so far attached.
Meta bills them to your own WhatsApp account, and we do not mark them up.
Other services
Bring the workflow. A first conversation costs nothing, and you get a straight answer about whether a chatbot is the right fit.